Customer Services
Contact Us - How to Order - Support & FAQs
Contact Us
JOYOU offers you professional , prompt ,
assistance from our team of fluent Englishi speaking Chiness staffs .
By website Messenger
If you are interested in our products , and have any questions about the price , product features,etc., please contact our online sales representatives or send us an inquiry on http://www.joyou-e-cigarette.com/119/
By Phone
Please call us at : +0086 0755-23725711 ;
Our team office Beijing Time (GMT +8) 8:30am-6:00pm Monday - Friday .
By Email
if you have any questions about our products,please email us to sales1@joyou-e-cigarette.com,we will reply ASAP.
Visit us in China
We’d like to meet our friends all over the world , please make an appointment first by emailing us at : sales1@joyou-e-cigarette.com .
We’d like to book you a hotel , and pick you up at the airport .
How to order
1. Please tell us the model and quantity and other request you need.
2. We make the PI for you.
3. After you confirm the PI, we arrange the order for you after receiving your payment.
4. After the goods finished, we send the goods out to you and tell you the tracking number.
5. We will track your goods until you receive the goods.
Support &FAQ
payment
We accept Paypal, west union, T/T and all payment 100% before delivery.
Shipping
UPS / DHL / EMS / HK EMS / FEDEX / TNT and so on express(door to door).
Warranty
3 months for atomizer; 6 months for battery; 12 months for accessories
FAQs
When will I receive my items after I place an order ?
Item processing Time : 1-3 working days for sample orders , 5-15working days for OEM&ODM orders .
Shipping Time : Usually 3-7 business days after your order has been processed , depending on your location .
What happens if the tracking number is invalid ?
The tracking information normallly appears after 1-2days , if you can’t find a tracking number after a long time , please contact us .
JOYOU is the professional manufacturer of electronic cigarette and eliquid . we are specialized in the distribution of leading edge
technology e-cig products . like Mini eGo, eGo, eGo-C ,eGo-T ,eGo-W, VV passthrough , CE4,CE6,CE7, Vivi Nova ,E-solid atomizer ,snoop dogg ,Micro g ,G pen ,Mechanical MOD, Clone Mod etc.,